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Order Processing

IPG operates its own order processing and shipping facilities. By keeping these essential functions in-house, IPG is able to offer highly responsive customer service. Orders are, with rare exceptions, filled within 24 hours. Rush orders received in the morning are routinely shipped that same day, and afternoon orders are shipped the next working day.

Incoming purchase orders from the major customers are processed through EDI (Electronic Data Interchange), which drives customized fulfillment software. Each EDI purchase order generates a POA (Purchase Order Acknowledgement) for the customer that specifies which titles on the order can be shipped and the status of titles that cannot yet be shipped.

Amber McKown-Finken

Vice President, Operations

Amber oversees the Supply Chain, Customer Service, and Operations departments. Contact her with specific questions pertaining to these teams as well as trading partner requirements including EDI and Pubnet order inquiries and any customer service/operational issues.

Order Processing
Warehousing & Returns
Customer Service