IPG operates its own order processing and shipping facilities. By keeping these essential functions in-house, IPG is able to offer highly responsive customer service. Orders are, with rare exceptions, filled within 24 hours. Rush orders received in the morning are routinely shipped that same day, and afternoon orders are shipped the next working day.
Incoming purchase orders from the major customers are processed through EDI (Electronic Data Interchange), which drives customized fulfillment software. Each EDI purchase order generates a POA (Purchase Order Acknowledgement) for the customer that specifies which titles on the order can be shipped and the status of titles that cannot yet be shipped.
![]() | Distribution Programs › IPG operates six different distribution programs to meet the particular needs of publishers and market segments. |
![]() | Sales Channels › IPG has more sales channels than any other distributor. |
![]() | Marketing Services › IPG's dedicated marketing team offers many services aimed at advancing the visibility of their publisher clients' brands and titles. |
![]() | Digital Services › Since 2001 IPG has provided e-book conversion, consolidation, storage, and distribution, and very favorable rates for POD printing. |
![]() | Specific Services for Publishers › Pre-pub consultation, sales meetings and shows, access to Bookscan, Publicity and PR, advertising opportunities, and much more. |
![]() | Operations › State-of-the-art software and Distribution Center facilities; 24-hour turn time on orders. |