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Order Processing

IPG operates its own order processing and shipping facilities. By keeping these essential functions in-house, IPG is able to offer highly responsive customer service. Orders are, with rare exceptions, filled within 24 hours. Rush orders received in the morning are routinely shipped that same day, and afternoon orders are shipped the next working day.

Incoming purchase orders from the major customers are processed through EDI (Electronic Data Interchange), which drives customized fulfillment software. Each EDI purchase order generates a POA (Purchase Order Acknowledgement) for the customer that specifies which titles on the order can be shipped and the status of titles that cannot yet be shipped.

Amber McKown-Finken

Director of Operations

Amber has been with IPG since 2002 in both customer service and operations. As Director of Operations Amber is responsible for all aspects of customer service, order processing, database maintenance, and data interface maintenance related to the timely and accurate processing of all customer orders, publisher shipments, and IPG trade show shipments.

Order Processing
Warehousing & Returns
Customer Service