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A distribution company has many moving parts, all of which must work in synchrony: marketing plans, publicity, sales, shipping, collecting, publisher payments—all are interrelated and must flow smoothly.

IPG achieves this synchrony in two ways. First, the activities of every department are captured in databases accessible to members of every other department. Information is thus plentiful and easy to access. Second, there are regularly scheduled meetings of employees at all levels of the company to pass along information between departments. This dedication to transparency helps IPG avoid the interdepartmental squabbles that too often hobble productivity.

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