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A distribution company has many moving parts, all of which must work in synchrony: marketing plans, publicity, sales, shipping, collecting, publisher payments—all are interrelated and must flow smoothly.

IPG achieves this synchrony in two ways. First, the activities of every department are captured in databases accessible to members of every other department. Information is thus plentiful and easy to access. Second, there are regularly scheduled meetings of employees at all levels of the company to pass along information between departments. This dedication to transparency helps IPG avoid the interdepartmental squabbles that too often hobble productivity.

Mark Noble

Vice President, Supply Chain

Mark is responsible for developing and maintaining publisher relationships by moving from standard warehousing and fulfillment to strategic partnerships. Contact him with questions regarding IPG operations, customer service, and supply chain issues including print-on-demand, publisher reporting, and the disposition of overstock and damaged returns.

Amber McKown-Finken

Director of Operations

Amber has been with IPG since 2002 in both customer service and operations. As Director of Operations Amber is responsible for all aspects of customer service, order processing, database maintenance, and data interface maintenance related to the timely and accurate processing of all customer orders, publisher shipments, and IPG trade show shipments.

Customer Service
Support from Chicago Review Press