Independent Publishers Group Logo

Sign up today...
for featured pop culture and science reads, books for kids and teens,special offers, bestsellers, and more, in your inbox!

Select topics of interest:
Close

Operations

A distribution company has many moving parts, all of which must work in synchrony: marketing plans, publicity, sales, shipping, collecting, publisher payments—all are interrelated and must flow smoothly.

IPG achieves this synchrony in two ways. First, the activities of every department are captured in databases accessible to members of every other department. Information is thus plentiful and easy to access. Second, there are regularly scheduled meetings of employees at all levels of the company to pass along information between departments. This dedication to transparency helps IPG avoid the interdepartmental squabbles that too often hobble productivity.

Amber McKown-Finken

Vice President, Operations

Amber oversees the Supply Chain, Customer Service, and Operations departments. Contact her with specific questions pertaining to these teams as well as trading partner requirements including EDI and Pubnet order inquiries and any customer service/operational issues.

Operations
Customer Service
Support from Chicago Review Press