National Accounts Manager - Amazon

FLSA Status: Exempt
Reports to: Vice President of Sales
Employment Status: Full Time

Overview

The ideal candidate is both a book lover and a data analyst, excited to manage IPG’s overall relationship with Amazon and provide best-in-class service on behalf of IPG’s publishing partners. Amazon.com is a high-volume, high visibility account with multiple stakeholders. The national account manager should be experienced in online retail with strong communication and organization skills, detail-oriented and be proficient in data management. They should be both pragmatic and visionary, with an ability to see around corners and use their book industry knowledge to ensure optimization and drive sales growth across a large catalog of titles from a diverse, global roster of publishers. This is a high-profile, multi-faceted role reporting to the VP, Sales.

Responsibilities and Duties

Compile daily, weekly, monthly, quarterly, and annual sales reporting and comparative title analysis for both internal distribution and for IPG publishing partners
Build and recommend suggested demand quantities as needed, monitor sales trends, and ensure NYP titles are stocked appropriately in advance of publication date.
Generate regular recommendations for metadata optimization and identify title selection and marketing gaps.
Partner with other departments to provide support related to purchase orders, goods receipts, and inventory reconciliation to achieve or exceed base reliability metrics (in-stock, fill rate, compliance, etc.)
Troubleshoot operational issues and offer expert advice and data analysis as needed.
Develop and maintain excellent customer relationships within IPG and with IPG’s publishers and vendors; liaise and plan with IPG consultants; attend customer meetings and trade conferences as appropriate.
Work with IPGs data and analysis team to build internal forecasting based on history and trends.
Develop data-informed initiatives to discover growth opportunities, promote operational efficiencies, and implement process improvements
Coordinate with IPG’s digital marketing team on Amazon advertising campaigns and other marketing initiatives that drive increased sell-through.
Build strong relationships internally and externally at all leadership levels, foster team environment and bring positive energy to the team.
Lead or participate in other projects and tasks as assigned.

Qualifications

Education: 4-year college degree (BA or BS) or equivalent work experience
2-4 years’ experience working with Amazon
Strong analytical and problem-solving capabilities, with high attention to detail
Proven ability to interpret data, tell a story, and provide actionable insights
Strong End to End supply chain understanding
Experience in data mining and data analysis as well as forecasting based on history and trend
Proficient in Microsoft Office with advanced training in Excel. Must be able to use advanced formulas, conditional formatting, pivot tables, pivot reporting, v-lookups, filters, etc.
Ability to manage multiple responsibilities, problem solve, and demonstrate initiative in a deadline-driven environment
Strong interest in book publishing, content strategy, and the broader online marketplace
Fluency in Spanish a plus but not required
Physical abilities. Sit and/or stand for long periods of time.
Travel requirements. 10%

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, eBooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to Amazon.com, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children, and general nonfiction and fiction titles.