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Digital Services Associate

FLSA Status: Non-Exempt
Reports to: Sr. Manager, Digital Services
Employment Status: Full-time

The Digital Services Associate is a support role for all IPG client publishers with a focus on special projects which fall outside the daily operations of the Digital Services team. This position is responsible for assisting with publisher onboarding and offboarding, ensuring that all content is available as expected to maximize sales. Additionally, the Digital Services Associate will work with IPG’s higher education partners for course adoption requests, liaising with publishers as needed to fulfill the order.

This position will be expected to step in and assist with daily tasks from any member of the Digital Services team as volume requires. Through the focus on special projects, the Digital Services Associate will assist the team, as well as IPG as a whole, in executing tasks which generate more revenue for IPG’s client publishers. IPG’s Digital Services department is a high-volume, fast-moving operation, and the Digital Services Associate must be up for the task with great adaptability, attention to detail, and problem solving to ensure all processes move as smoothly and efficiently as possible.

Responsibilities and Duties

  • Work with Higher Education partners to fulfill course adoption or Faculty Review requests.
  • Assist with client publisher onboarding, focusing on catalog audits post-distribution.
  • Execute client publisher offboarding tasks, working with retailer partners as needed.
  • Collaborate with IPG’s Digital Services team on daily tasks as needed.
  • Communicate with publishers and partners via IPG’s ticketing system.
  • Maintain IPG’s catalog across partner platforms.
  • All other duties as assigned.
  • High school degree or equivalent, required.
  • Proficiency in Microsoft Office Suite and Adobe Creative Suite programs.
  • Excellent written and verbal communication skills.
  • Ability to learn quickly, adapt when needed, and work independently.
  • Experience with ticketing systems, such as ZenDesk or FreshDesk.
  • Prior experience in programming, digital file management, library systems, and/or IT is useful.
  • Basic knowledge of HTML5.
  • Strong attention to detail.
  • Interest in eBooks and Audiobooks, and the larger digital marketplace.
  • Physical Abilities: Must be able to sit or stand for long periods of time in an office environment 
  • Travel Requirements: None 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.