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Customer Service

IPG customer service representatives are available to take orders, answer questions, and solve logistical problems. Every call to IPG is answered by a polite and knowledgeable person—not a recorded message offering a tedious list of options. Most questions and problems are resolved in a matter of moments without having to put a customer on hold or calling them back at a later time.

IPG's aim is not to equal the level of service that is typical of the publishing industry, which is poor and a constant source of irritation to book customers, but instead to make customer service a positive reason for dealing with IPG.

Order Processing
Operations