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101 Ways to Really Satisfy Your Customers
101 Ways to Really Satisfy Your Customers

101 Ways to Really Satisfy Your Customers

How to Keep Your Customers and Attract New Ones

101 . . . Series


256 Pages, 8 x 5 1/2

Formats: Trade Paper, EPUB

Trade Paper, $22.95 (US $22.95) (CA $25.95)

Publication Date: April 2007

ISBN 9781741750089

Rights: US, CA, CN, KR & TW

Allen & Unwin (Apr 2007)


eBook Editions Available

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Price: $22.95


Innovative suggestions to impress and astound customers with excellent customer service

Full of practical tips to improve customer service and maintain a level of excellence, this book will ensure that regular customers return and new customers will be attracted to the business. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Tips on giving customers a contact number for outside normal business hours and ideas for speeding up customer service transactions can be located and read quickly and are accompanied by illustrative anecdotes. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze the competition efficiently.

Author Biography

Andrew Griffiths has been a small business owner for more than 20 years. He currently runs a successful company, the Marketing Professionals, and is the author of 101 Ways to Market Your Business and 101 Survival Tips for Your Business.