Speaking Your Mind in 101 Difficult Situations

Overview

How to stand up to peer pressure, criticize without sounding harsh or unkind, and say "no" without offending

From telling a boss that a deadline is absurd to appropriately breaking off an engagement or informing a child that one of their friends is not welcome in the home, this straightforward approach illustrates how to prepare for difficult situations by developing listening and assertiveness skills and maintaining the composure to deliver tough messages tactfully. Through numerous sample scripted conversations that encompass a myriad of potentially awkward situations and hundreds of tips and skills, this handbook provides readers the confidence and the vocabulary to communicate in a respectful yet assertive manner.

Reviews

"A desk reference 'Dear Abby.'" —Booklist

Author Biography

Don Gabor is the author of How to Start a Conversation and Make Friends, Talking with Confidence for the Painfully Shy, and Words That Win. A communications consultant, he helps people express their ideas, feelings, and goals at home, in the workplace, and in other social situations.