Job Openings

Client Services Support Associate

Department: INscribe Digital
Manager: Director, Client Services
Employment Status: Part-time, 20 hours per week
FSLA Status: Non-Exempt (Hourly)
Location: Berkeley, CA

IPG/Inscribe Digital is seeking an energetic and hard-working candidate for a temporary, six month position. This Client Services Support Associate role is a 20 hour per week part-time position which is responsible for assisting client service representatives with reporting, invoicing, and services.

Key Responsibilities:

  • Manage daily and weekly sales reporting;
  • Own New and Upcoming Titles report, editing as necessary to meet guidelines;
  • Answer customer service tickets as required by client service representatives;
  • Generate weekly team meeting agendas;
  • Track, organize and distribute billing spreadsheet to accounting team on a monthly basis;
  • Create and adjust manual pay the publisher statements for wholesale clients;
  • Manage titles in all ancillary services for marketing—, Aerbook, Textcafe, and NetGalley, where billing is required;
  • Upload Amazon KDP titles for sale, and maintain charges within the titles;
  • Approve and  decline NetGalley requests;
  • Set up Google Play accounts;
  • Coordinate with Client Services to set up new publisher profiles;
  • Pull links for client conversion projects where retailer-specific links are required;
  • Set price campaigns in our system and at retailers; notify retailers of new campaigns as needed;
  • Manage service levels and assign owner roles in SysAid; respond to client queries where appropriate;
  • Manage mail merge and other client outreach;
  • Coordinate with clients to resolve any issues regarding metadata and file delivery;
  • Turnaround client service requests for metadata and HTML coding, and record for billing;
  • Handle outreach to clients on a project basis, including migration to our system, expanded retailers, or ONIX improvements;
  • Suggest and champion new initiatives to improve accuracy and efficiency;
  • Other tasks and duties as assigned

Skills and Experience

  • Knowledge of FTP, web browsers, and standard web application interfaces across multiple operating systems (PC, Mac and Linux)
  • Knowledge of XML & ONIX
  • Strong experience and knowledge of Excel
  • Experience with content management systems and basic database knowledge
  • Familiarity with book business, including BISAC standards and eBook formats
  • Excellent communication skills, written and verbal
  • Ability to work with a larger team, consisting of both highly technical to decidedly non-technical members and clients
  • Comfortable with an open and fast-paced working environment 
  • Legendary attention to detail and tireless drive to solve problems
  • Comfortable prioritizing workflow with impact on business
  • Ability to work with a larger team, consisting of both highly technical to decidedly non-technical members and clients
  • Comfortable with an open and fast-paced working environment 



Internship Program

IPG is always looking for qualified applicants for full-time internships which run for a minimum of six (6) months. Qualified candidates are recent college graduates who possess strong written and verbal skills, the ability to multi-task, and a passion for the publishing industry. Other preferred experience includes some sales experience, fluency in Word, Excel, and other Microsoft Office programs, and some knowledge of HTML and CSS. Experience in the book industry and a degree in a related field is a plus. The hours of work are Monday through Friday from 9 a.m. to 5 p.m. The hourly stipend is currently $10.50 per hour. Please send résumés, cover letters, and two writing samples via e-mail to Jessie Jonik. No phone calls, please.