Customer Service Representative
Summary: Independent Publishers Group (IPG) is seeking a full-time Customer Service Representative. Primary responsibilities would include handling of complex and/or time-sensitive customer orders as well as assisting internal IPG staff and departments in other functions.
Responsibilities: This position will be responsible for but not limited to the following:
Preferred: Some prior experience in the book industry is ideal.
*Please e-mail resume and cover letter to Mark Saavedra at firstname.lastname@example.org. No phone calls, please.
Supply Chain Coordinator
Independent Publishers Group (IPG) is seeking a full-time Supply Chain Coordinator. This individual will have primary responsibility for establishing and maintaining proper inventory levels for client publishers across multiple product lines. Duties include working in consultation with the Supply Chain Manager and business unit heads to determine proper stocking levels for frontlist titles, managing and maintaining regular reorders for publisher backlist and working closely with publishers to maintain accurate due dates and title-status information for all products.
Additional client-publisher duties include generating and emailing stock requests, creating and coordinating Receiving Transactions (RTs) and reconciling receipts based on Receiving Transaction (RT) and Advanced Shipping Notice (ASN) documents. The Supply Chain Coordinator will coordinate publisher stock transfers and drop shipments, provide information and referrals for offset and POD printing options, troubleshoot price and barcode issues, answer general operational questions, and directing publisher inquiries to IPG staff as appropriate.
This position will report to the Supply Chain Manager and will assist in general inventory tasks including remainder sales, the disposition of OP/NOP inventory and publisher overstock and will communicate those tasks to the distribution center and ensure their completion in a timely and accurate manner.The ideal candidate will be a self-starter with excellent attention to detail, strong organizational and communication skills and the ability to handle multiple projects and demands simultaneously. Proficiency with all MS Office programs, especially Excel, is a requirement. Familiarity with MS Access database and Trilogy is a plus. Please email a resume with cover letter and salary expectation to Human Resources Manager at email@example.com.
IPG is always looking for qualified applicants for full-time internships. Qualified candidates are recent college graduates who possess strong written and verbal skills, the ability to multi-task, and a passion for the publishing industry. Other preferred experience includes some sales experience, fluency in Word, Excel, and other Microsoft Office programs, and some knowledge of HTML and CSS. Experience in the book industry and a degree in a related field is a plus. Typically, IPG hires two rotating interns per six-month period; however, a dedicated internship opportunity can become available from time to time. The hours of work are Monday through Friday from 9 a.m. to 5 p.m. The hourly stipend is currently $10 per hour. Please send résumés and cover letters via e-mail to Mark Saavedra. No phone calls, please.