Job Openings

 

Application Engineer

INscribe Digital, a new division within Independent Publishers Group (IPG) that specializes in cutting-edge eBook distribution and Print on Demand services and software, is seeking a talented Application Engineer to join the scrum team. The Application Engineer will work closely with operations, QA, and development teams often coordinating projects with tight deadlines and should be capable of building, deploying, and supporting scalable platforms and applications. These applications are used by both internal and external partners, and are high-availability, customer-facing applications. The Application Engineer will be responsible for monitoring system stability and establishing alert processes to notify users and developers of performance issues. The ideal candidate will possess strong communication skills and a team-oriented approach to business. 

Location:                             San Francisco, CA or Chicago, IL

Employment Type:          Full Time

Key Responsibilities:

  • Analyze production data to recommend system improvements to the team and participate in development, testing, and deployment of improvements
  • Implement and maintain automated deployment processes to deliver repeatable, consistent systems and software releases to multiple environments
  • Collaborate with other IT and operational staff to ensure database integrity, security, and ongoing performance
  • Set up monitoring and alert processes to monitor system stability to ensure processes and applications are functioning as designed
  • Troubleshoot and identify the root cause and system bottleneck with minimal supervision.
  • Assist operations with ad hoc tools and SQL queries when needed
  • Assist in developing and documenting best practice procedures, standards, guidelines, and ensuring compliance for all managed environments

Qualifications:

  • Excited to take on challenging tasks with a small, highly motivated and talented scrum team
  • Positive attitude, reliable, self-motivated, team player with excellent communication skills
  • Possess excellent written and oral communication skills along with the ability to document system infrastructure with diagrams and written summaries
  • Comfortable working as part of a distributed team
  • Proficiency in SQL, Python, C#, XML, PowerShell and UNIX shell scripting
  • Knowledgeable in web architectures, software development, LDAP infrastructures, applications platforms, SQL Server and other database architectures
  • Experience developing reports using SQL queries on relational databases
  • Experience implementing logging and monitoring infrastructures such as Splunk, Logstash, and Nagios
  • Experience working in both Windows Server 2012 and *nix environments
  • Ability and curiosity to drill down and troubleshoot problems as they arise to find the root cause and provide solutions as needed.
  • Experience with configuration management and automation tools such as Chef or Puppet a plus

Preferred Skills:

  • Proven track record in employing and ensuring industry best practices for software development
  • 5+ years of programming enterprise applications in (Java or C# preferred)
  • 5+ years of experience with programming data access for applications
  • Demonstrable experience or certifications in the .Net Framework, Mongodb, SQL Server, ASP.Net MVC, Angular.js or similar javascript framework
  • Strong knowledge of C.I. and source control concepts and best practices
  • Knowledge of software development lifecycle, TDD, and Agile development practices

 

Interested candidates should forward their resume, cover letter, and salary expectation to Clark Matthews at clarkmatthews@ipgbook.com. No phone calls, please.

 


 

Client Services Representative, Trade & Kids

INscribe Digital, a new division of Independent Publishers Group (IPG), is looking for a talented Client Services Representative to join their team. The position of Client Services Representative is responsible for high volume and trade publishers’ client management, client outreach, price management for wholesale clients, and policies and procedures for all INscribe clients.  This position manages some of our largest clients, such as Scholastic, Bloomsbury and Disney, user tests large initiatives, runs team meetings, updates documentation in Confluence and manages client service tickets via Sysaid.  This employee is responsible for Childrens’ marketing and outreach, and handles webinars and training sessions with assigned clients.  The Client Services Representative will work with the Distribution Manager to identify development needs and requirements.  The ideal candidate will possess strong communication skills and a team-oriented approach to business.  A constant evaluation of the current system and potential improvements will also accompany this position – critical thinkers only need apply.

Location:                             San Francisco, CA or Chicago, IL

Employment Type:         Full Time

Key Responsibilities:

Client Services

  • Manage client relationships with a large set of clients, focusing on commercial and high-priority publishers
  • Educate clients on workflow process and onboard new clients 
  • Schedule onboarding and marketing calls and create agendas with client meetings 
  • Train clients on how to upload, update and takedown titles
  • Investigate & answer client tickets while maintaining service level agreements
  • Find and develop ways to streamline and improve client experience
  • Order physical copies for print clients, and invoice 
  • Reach out to clients about targeted marketing opportunities
  • Coordinate & communicate client needs and issues with print team

Managing Price Promotions and Reporting

 

  • Manage wholesale pricing process for Apple clients
  • Adjust royalty statements on a monthly basis for wholesale clients
  • Generate customized reports for clients and internal team 
Documentation and Communication

 

 

  • Create procedures and documentation for new initiatives
  • Create tickets for Support team for further development team investigation
  • Create and manage meeting agendas and manage internal and external expectations for business
  • Manage client ticketing requests and development needs with Distribution Manager
  •  Assist in creating weekly Newsletters & webinars
  • Compile and manage marketing calendar and schedule of running promos
  • Support social media and blog postings by providing content
  • Send weekly new release emails to children’s specialists alerting them to noteworthy titles       
  • Manage NetGalley schedule, create reports and widgets for clients, and approve member requests

Managing Titles and Distribution

  • Do user acceptance testing when required by development team for correct product requirements
  • Work closely with Conversion & Distribution teams on client projects
  • Other tasks and duties as assigned

 

Skills and Experience:

  • Basic knowledge of XML & ONIX
  • Strong experience with Excel & Word
  • Experience with client ticketing systems, such as SysAid and/or JIRA
  • Experience with documentation platforms like Dynamics and Confluence
  • Familiarity with book business, including BISAC standards and eBook formats
  • Excellent communication skills, written and verbal
  • Legendary attention to detail and tireless drive to solve problems
  • Comfortable with making decisions and prioritizing workflow with impact on business
  • Ability to work with a larger team, consisting of both highly technical to decidedly non-technical members and clients
  • Comfortable with an open and fast paced working environment
  • Excellent customer service skills

Interested candidates should forward their resume, cover letter, and salary expectation to Kelly Peterson at kelly@inscribedigital.com. No phone calls, please.

 


 

Internship Program

IPG is always looking for qualified applicants for full-time internships. Qualified candidates are recent college graduates who possess strong written and verbal skills, the ability to multi-task, and a passion for the publishing industry. Other preferred experience includes some sales experience, fluency in Word, Excel, and other Microsoft Office programs, and some knowledge of HTML and CSS. Experience in the book industry and a degree in a related field is a plus. Typically, IPG hires two rotating interns per six-month period; however, a dedicated internship opportunity can become available from time to time. The hours of work are Monday through Friday from 9 a.m. to 5 p.m. The hourly stipend is currently $10.50 per hour. Please send résumés and cover letters via e-mail to Mark Saavedra. No phone calls, please.