Independent Publishers Group is seeking a full-time Customer Service Representative. This individual’s primary responsibility is to assist customers in placing orders, investigating and resolving problems with shipments, and handling a wide variety of customer inquiries. The Customer Service Representative will assist other departments by quickly and accurately routing telephone calls, e-mail inquiries, and faxed or mailed correspondence, including packages or boxes addressed to staff; processing orders and filing; and efficiently handling complex or time-sensitive orders. Qualified candidates for this entry-level position will have at a minimum an Associates Degree from an accredited community college; excellent communication skills and a pleasant, personable manner; very strong customer service skills; and the ability to manage multiple projects efficiently. Familiarity with all MS Office programs and the ability to quickly master other software platforms is essential. Some prior experience in the book industry is ideal.
Please e-mail resume and cover letter to Nicole Trumpinski. No phone calls, please.
If a current company employee has referred you as a candidate, please include that person’s name in your e-mail message.
IPG is always looking for qualified applicants for full-time internships. Qualified candidates are recent college graduates who possess strong written and verbal skills, the ability to multi-task, and a passion for the publishing industry. Other preferred experience includes some sales experience, fluency in Word, Excel, and other Microsoft Office programs, and some knowledge of HTML and CSS. Experience in the book industry and a degree in a related field is a plus. Typically, IPG hires two rotating interns per six-month period; however, a dedicated internship opportunity can become available from time to time. The hours of work are Monday through Friday from 9 a.m. to 5 p.m. The hourly stipend is currently $8.25 per hour. Please send résumés and cover letters via e-mail to Nicole Trumpinski. No phone calls, please.