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The Concierge Manual
The Concierge Manual

The Concierge Manual

The Ultimate Resource for Building Your Concierge and/or Lifestyle Management Company


246 Pages, 6 x 9

Trade Paper, $29.95 (US $29.95) (CA $32.95)

Publication Date: September 2012

ISBN 9781931109123

Rights: US & CA

NewRoad Publishing (Sep 2012)

Available from local and national retailers throughout the US.


In this definitive and popular guide, now in its fourth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource—indispensable for small boutique services to large corporations—is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more. Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them.

Author Biography

Katharine is a best-selling award-winning author, international speaker, and a world-renowned concierge and customer service trainer and consultant. She is also a thriving stage 3 breast cancer survivor and author of her best selling inspirational book "Rainbows and Banana Peels."