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The Concierge Manual
The Concierge Manual

The Concierge Manual

The Leading Resource for Building Your Successful Concierge and/or Lifestyle Management Company



268 Pages, 6 x 9

Formats: Trade Paper

Trade Paper, $29.95 (US $29.95) (CA $39.95)

Publication Date: October 2019

ISBN 9781931109116

Rights: US & CA

NewRoad Publishing (Oct 2019)

Not yet published. Ships 10/1/2019.


This book has been used by more than 10 thousand people from all over the world looking to start a Concierge and/or Lifestyle Business. Katharine unique guidance has help so many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.

Author Biography

ABOUT THE AUTHORKatharine Giovanni is considered by many to be one of the original founders of the independent concierge industry. As a twenty-year concierge industry veteran, Katharine coaches concierge entrepreneurs and front desk staff all over the world. Her warm, friendly, and approachable style inspires people to be their very best! Experience Katharine’s thirty-year career started in 1984 in New York City where she was a receptionist for an advertising agency. In 1986, she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995. In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the US back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge. In 2000, several of her Canadian clients called upon her to establish a group for independent concierges. At the time, there were only a few associations in the United States and all of them were for hotel and corporate concierges, not independents. Why? Mostly because there was no independent concierge industry at the time. Later that year, Katharine founded the International Concierge and Lifestyle Management Association (ICLMA), the first association that targeted independent concierge companies. About thirty people joined in those early days, and an industry was born. Sadly, in 2012 Katharine contracted stage 3 breast cancer and had to retire from ICLMA to concentrate on her health. A few years later, ICLMA’s board of directors closed the association (the group never recovered from the recession). In 2016, Katharine came back completely healthy and went on to create the International Concierge & Lifestyle Management Network (ICLMNet). From Subaru to the leading social media company in the world, Katharine has significantly helped companies around the world raise their level of service by training their concierge and front-line staff to provide concierge-level customer service. She also has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home. Today, Katharine uses her hard-won wisdom and conducts workshops and conferences around the world for companies, groups, and individuals on a variety of topics including customer experience, concierge, and front-line staff training. She has assisted the US Department of Labor in creating a brand new “concierge” category for the department’s Occupational Information Network. Press Katharine has been interviewed by and appeared on dozens of newspapers, magazines, radio shows, and television shows including ABC News Nightline, CBS News, Good Morning America, MTV, Time Magazine, Money Magazine, Forbes, The New York Times, and The Wall Street Journal, to name a few. Award-Winning Author Katharine is the author of six books including her award-winning inspirational book Rainbows and Banana Peels, her two-time award winning book Going Above and Beyond, and her acclaimed book The Concierge Manual.A proud breast cancer survivor, Katharine was raised in New York City, earned a BA from Lake Forest College, and currently lives in North Carolina. International Speaker/Trainer Katharine is available for full- and half-day consulting and training sessions as well as keynote presentations for organizations across the US and around the world. To book Katharine to speak at your next event or training session, please call us at (919) 263-4003 (ET) during normal business hours, and we will respond by the next business day. Available nationwide by arrangement and as a last-minute guest. Katharine can be reached a