Independent Publishers Group Logo

Sign up today...
for featured pop culture and science reads, books for kids and teens,special offers, bestsellers, and more, in your inbox!

Select topics of interest:
The Concierge Manual
The Concierge Manual

The Concierge Manual

The Leading Resource for Building Your Successful Concierge and/or Lifestyle Management Company



268 Pages, 6 x 9

Formats: Trade Paper, EPUB

Trade Paper, $29.95 (US $29.95) (CA $39.95)

Publication Date: October 2019

ISBN 9781931109116

Rights: US & CA

NewRoad Publishing (Oct 2019)


eBook Editions Available

Will it work on my eReader?
Out of Stock. E-book edition is available.


20th Anniversary Edition! In this definitive and popular guide, now in its fifth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource—indispensable for small boutique services to large corporations—is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more. Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them.  This book has been used by more than 10 thousand people from all over the world looking to start a Concierge and/or Lifestyle Business. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.

Author Biography

Katharine Giovanni, one of original founders of independent concierge industry, is a concierge & front-line staff trainer/consultant/speaker. Her thirty-year career started in 1984 in New York City where she started out as a receptionist for an advertising agency. In 1986 she started her event planning career and went on to become an event planner and concierge for Fortune 500 executives. She started her first company in 1995. In 1998, a handful of pioneers discovered the world of the independent concierge and Katharine was one of them. If you looked around the U.S. back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that offered concierge services to an eclectic range of industries that had yet to discover the world of the concierge. In 2000, several of her Canadian clients called her and asked if she would ever consider forming a group for independent concierge. At the time, there were only a few associations in the United States and all of them were for hotel and corporate concierge, not independents. Why? Mostly because there was no independent concierge industry as yet. Later that year, Katharine founded the International Concierge and Lifestyle Management Association (ICLMA), the first association that targeted independent concierge companies. About 30 people joined in those early days and an industry was born. Sadly, in 2012 Katharine contracted stage 3 breast cancer and had to retire from ICLMA to concentrate on her health. A few years later, ICLMA's board of directors closed the association (the group never recovered from the recession). In 2016, Katharine came back completely healthy and went on to create ICLMNet – The International Concierge & Lifestyle Management Network. From Subaru to the leading social media company in the world, Katharine has significantly helped entrepreneurs and companies around the world.