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Publisher Development Coordinator

FLSA Status: Exempt
Reports to: Sr. Director, Publisher Development
Employment Status: Full-time

Overview

The Publisher Development Coordinator serves as general support for the publisher development team, with a focus on IPG’s international client publishers. Responsibilities include management of day-to-day client business, regular outreach to key clients, setup and onboarding for incoming clients, and list and title management for select group of clients. As part of publisher development, the coordinator will help build and maintain internal policies and procedures across all programs. This position acts as the front end of the relationship with many of our largest clients and will regularly liaise with other IPG departments such as digital services, marketing, and data management to ensure optimal service and business continuity for them. Other responsibilities include continued documentation and updating of internal processes and management of client service tickets via a ticketing system.

The coordinator is responsible for ensuring such clients’ satisfaction with the company as a publisher partner and as a suite of indispensable services to help these clients maintain business continuity during onboarding and ultimately grow their business.

Responsibilities and Duties
  • Manage client relationships with a large set of clients, focusing on international clients distributing to the US, and subsequently new and existing IPG publisher clients
  • Educate clients on workflow process and onboard new clients
  • Train clients on how to submit titles via IPG’s tools and/or ONIX delivery standards
  • Investigate & answer client tickets while maintaining service level agreements
  • Troubleshoot issues with clients for quick resolution
  • Identify and develop ways to streamline and improve client experience
  • Assist the Sr. Director, Publisher Development in creating procedures and documentation for new initiatives
  • Coordinate & communicate client needs and issues with IPG teams, including data, marketing and supply chain
  • Other tasks and duties as assigned
Qualifications
  • Bachelor’s degree in a related field or equivalent work experience required
  • Adept at multi-tasking and prioritizing concurrent projects a necessary skillset
  • Strong experience with Microsoft Excel & Word
  • Experience with client ticketing systems, such as FreshDesk and/or JIRA
  • Experience with documentation platforms like Dynamics and Confluence
  • Familiarity with book business, including BISAC standards and ONIX
  • Excellent communication skills, written and verbal
  • Familiarity with UK publishers and/or titles is a plus
  • Attention to detail and tireless drive to solve problems
  • Comfortable with making decisions and prioritizing workflow with impact on business
  • Ability to work with a larger team, consisting of both technical and non-technical members and clients
  • Comfortable with an open and fast paced working environment
  • Physical Abilities: Must be able to sit/stand for long periods of time in an office environment
  • Travel Requirements: None
  • Remote candidates will be considered for this role. A remote home office requires a dedicated workspace and access to reliable internet.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

In June of 2021, Independent Publishers Group (IPG) will celebrate its 50th anniversary. As the original North American distributor, IPG was founded specifically to represent titles from independent publishers to the book trade. Today IPG remains committed to reimagining distribution and has grown to provide its publishers with services ranging from pre-publication consultation, global sales, marketing & publicity, supply chain, print and digital distribution, data, and reporting, to print brokerage.