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Publisher Development Coordinator

FLSA Status: Exempt
Reports to: Sr. Director, Publisher Development
Employment Status: Full-time

Overview

The publisher development coordinator serves as general support for the publisher development team, with a focus on IPG’s Spanish and other international client publishers. Responsibilities include management of day-to-day client business, regular outreach to key clients, setup and onboarding for incoming clients, and list and title management for select group of clients. As part of publisher development, the coordinator will help build and maintain internal policies and procedures across all programs. This position acts as the front line of the relationship with many of our largest clients and will regularly liaise with other IPG departments such as digital services, marketing, and data management to ensure optimal service and business continuity for them. Other responsibilities include continued documentation and updating of internal processes and management of client service tickets via a ticketing system.

The coordinator is responsible for ensuring such clients’ satisfaction with the company as a publisher partner and as a suite of indispensable services to help these clients maintain business continuity during onboarding and ultimately grow their business.

Responsibilities and Duties
  • Manage client relationships with a large set of clients, focusing on international clients distributing to the US, and subsequently new and existing IPG publisher clients
  • Educate clients on workflow process and onboard new clients
  • Train clients on how to submit titles via IPG’s tools and/or ONIX delivery standards
  • Translate, write, and edit marketing copy for our Spanish-language books catalog
  • Assists with Spanish-language backlist data cleanup and translation work
  • Investigate & answer client tickets for Spanish-language publishers, as well as others across IPG’s roster, while maintaining service level agreements
  • Troubleshoot issues with clients for quick resolution
  • Identify and develop ways to streamline and improve client experience
  • Assist the Director, Publisher Development in creating procedures and documentation for new initiatives
  • Coordinate & communicate client needs and issues with IPG teams, including data, marketing and supply chain 
Qualifications
  • High school diploma or equivalent required
  • This is a bi-lingual position; the ability to read and write in Spanish is required
  • Adept at multi-tasking and prioritizing concurrent projects
  • Strong experience with Excel & Word
  • Experience with client ticketing systems, such as FreshDesk and/or JIRA
  • Experience with documentation platforms like Dynamics and Confluence
  • Familiarity with book business, including BISAC standards and ONIX
  • Excellent communication skills, written and verbal
  • Attention to detail and tireless drive to solve problems
  • Comfortable with making decisions and prioritizing workflow with impact on business
  • Ability to work with a larger team, consisting of both technical and non-technical members and clients
  • Comfortable with an open and fast paced working environment
  • Excellent customer service skills
  • Physical abilities: Must be able to sit and/or stand for long periods of time in an office environment
  • Travel requirements: None
  • Familiarity with UK publishers and/or titles is a plus
  • Chicagoland candidates preferred. Must be able to work remotely temporarily due to COVID-19. This includes a dedicated workspace and access to reliable internet

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to Amazon.com, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.