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ITIL Continual Service Improvement

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ITIL Service Lifecycle

BUSINESS & ECONOMICS

260 Pages, 8.5 x 11

Formats: Trade Paper, EPUB

Trade Paper, $119.00 (CA $153.00) (US $119.00)

Publication Date: July 2011

ISBN 9780113313082

Rights: US & CA

TSO, The Stationery Office (Jul 2011)

eBook

eBook Editions Available

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Price: $119.00
 
 

Overview

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.