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Digital Services Distribution Associate

FLSA Status: Exempt
Reports to: Sr. Manager, Digital Services
Employment Status: Full-time

The individual in this role is responsible for the distribution of IPG’s digital content to retail partners, in addition to the maintenance of content on partner platforms. Daily sends of files and metadata consists of generating metadata (ONIX), managing/uploading files, meeting special vendor requirements, and delivering to the 50+ digital vendors that IPG partners with - using a variety of small and large-scale software applications designed to automate file ingestion and delivery. The Distribution Associate ensures that all content from our publishers reaches the intended vendors, and that content is delivered completely and on-time. The distribution process includes regularly addressing delivery failures and file validation errors, as well as files and metadata missing from platforms. The person in this position will respond to requests from publishers and vendors about missing files and metadata updates, and ensures that titles are listed on vendor sites with correct rights, pricing, descriptions, titles, categories and all other associated data.

Professional and thoughtful written communication skills are required for working with vendors and publishers by email. Strong verbal communication and a team-attitude are needed for working with the rest of the Digital Services department to successfully collaborate on an integrated workflow - planning, file management and publisher/vendor communications are often shared. IPG’s Digital department is a high-volume, fast-moving operation, and the Distribution Associate must be up for the task with great adaptability, attention to detail, and problem solving to ensure all processes move as smoothly as possible.

Responsibilities and Duties
  • Deliver eBooks and metadata to vendor platforms using a variety of software and processes.
  • Maintain IPG content on partner platforms and ensure all titles are active and listed accurately.
  • Field content queries from vendors and attend to missing or corrupted files.
  • Field production queries form publishers by email and phone.
  • Regularly troubleshoots technical issues with software and platforms and finds alternative solutions and approaches.
  • Works frequently with spreadsheets, parsing delivery logs and collecting information.
  • Corrects eBook files containing errors, modifying HTML and images contained inside.
  • Assists with larger-scale department needs involved in onboarding new publishers.
  • All other duties as assigned.
  • Bachelor’s degree or equivalent experience in a related field.
  • Excellent written and verbal communication skills.
  • Ability to learn quickly and work independently.
  • Prior experience in programming, digital file management, library systems and I.T. is useful.
  • Proficiency in Microsoft Excel, Outlook and basic knowledge of Adobe Photoshop are required.
  • Basic understanding of HTML5 is useful, as is any experience with SQL.
  • Self-motivated, independent, multi-tasker, who is able to prioritize tasks and has an interest in learning new technical processes as well as adapting to changes in technology. This person should also enjoy working with an energetic team to accomplish shared goals.
  • No required physical abilities.
  • No travel requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.