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Digital Services Associate

FLSA Status: Non-exempt
Reports to: Digital Services Manager
Employment Status: Full-time


The Digital Services Associate is a support role for all IPG client publishers during the submission process, fielding any requests prior to digital distribution. This position is responsible for reviewing and approving a high volume of incoming ebook content from all IPG publishing programs, including Small Press United, Trafalgar Square Publishing, Academic & Professional Publishing, and INscribe Digital.

As part of the submission process, the Digital Services Associate will also assist with conversion requests, working with IPG’s various conversion partners to create the ebook files. This position is crucial to the health of the digital catalog from IPG’s client publishers, assisting the Digital team in the overall distribution process.

IPG’s Digital department is a high-volume, fast-moving operation, and the Digital Services Associate must be up for the task with great adaptability, attention to detail, and problem solving to ensure all processes move as smoothly as possible. Success in this position demands an interest in the publishing world and providing publishers, many of whom are small presses, with attentive customer service.

Responsibilities and Duties:

  • Review & approve ebook submissions via IPG’s Title Submission form.
  • Assist with preparing titles for distribution daily.
  • Submit files and data to conversion partners as requested by IPG publishers.
  • Maintain projects for client publishers using a ticketing service to ensure comprehensive communication and to meet SLAs.
  • Prepare and distribute Search Inside the Book (SITB) files for previewing purposes on vendor sites.
  • Collaborate with the Digital Services team on workflow process from submission to distribution.
  • Communicate with IPG Client Publishers regarding the status of their submissions and conversions.


  • Bachelor’s degree in a related field.
  • Proficiency in Microsoft Office Suite and Adobe Creative Suite programs.
  • Excellent written and verbal communication skills.
  • Ability to learn quickly and work independently.
  • Superior attention to detail and tireless drive to solve problems.
  • Basic knowledge of HTML5.
  • Travel requirements: None
  • Physical abilities. Must be able to sit or stand for long periods of time in an office environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake. IPG acquired International Specialized Book Services (ISBS) a premier distributor of over sixty publishers of academic, scholarly and professional publishers in April of 2018. Continuing its trajectory of growth in August of 2018, IPG acquired Midpoint Trade Books, a full-service book distribution company that was founded in 1996, located in the Flatiron District of New York City, Midpoint’s distribution clients are made up of independent book publishers from across the US, the UK, Australia and Canada.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.

·         Designing marketing materials including posters, postcards, bookmarks, sell sheets, ads, and display materials (such as cartons and displays for mass merchandise deals as well as trade show booths)