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Collections Specialist

FLSA Status: Exempt
Reports to: Sr. A/R Associate
Employment Status: Full Time


The Collections Specialist will be responsible for tracking and resolving outstanding payment issues. The candidate must have knowledge of general accounting principles. The work routine is complex; tasks are tied to the billing and subsequent collection of aged receivables. The ideal applicant should display a positive and proactive attitude, have strong organizational skills as well as the ability to prioritize and be a strong communicator, both written and verbally.

Responsibilities and Duties

  • Make daily collection calls while conducting account research
  • Manage a collection portfolio of 800 accounts
  • Assist in Cash Application
  • Dispute resolution & reconciliation
  • Prepare accounts for outside collections and outsourcing
  • Interact and partner with multiple internal departments to ensure timely and accurate billing of claims and collection of balances owed.
  • Ongoing review of credit balances
  • Be part of digitization process for paperless billing
  • All other duties as assigned.


  • Bachelor’s degree
  • Experience within the Publishing or Media industry ideal
  • 1-2 years of proven collections or customer service experience
  • Communicates clearly and concisely
  • Persistent in pursuing, rebutting and escalating issues as necessary
  • Organizational skills - responsible for classifying the work into realistic and manageable goals when situational changes demand it.
  • Goal-oriented - holds him/herself accountable to achieving shared and personal goals.
  • Establish and maintain effective working relationships with employees, customers and external vendors.
  • Demonstrate proficiency in Microsoft Excel
  • Physical abilities: Able to sit and stand for prolonged periods of time in an office environment
  • Travel requirements: None

About the company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.