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Accounts Receivable Returns Analyst

FLSA Status: Exempt
Reports to: Sr. A/R Analyst
Employment Status: Full-time

The Returns Associate would be responsible for analyzing, processing and finalizing product returns from our customers.

Responsibilities and Duties
  • Process received return files and generate credits to customer accounts; standard format, EDI and Canadian Returns
  • Perform analysis of returns received vs. returns claimed by customer
  • Respond to customer inquiries regarding returns and other chargeback claims
  • Interact and partner with multiple internal departments
  • Application of return credits and cash application
  • Manage an assigned account portfolio for unapplied credits, disputed invoices and aged receivables, including communicating with customer by phone and email.
  • All other duties as assigned
  • Strong attention to detail, self-starter and keen problem-solving abilities
  • Experience processing returns or minimum of an Associates degree
  • Goal-oriented - holds themself accountable to achieving shared and personal goals
  • Establish and maintain effective working relationships with employees, customers and external vendors
  • Physical abilities. Ability to sit for long periods of time in an office environment.
  • Travel requirements. None

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.