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Accounts Receivable Returns Analyst

FLSA Status: Exempt
Reports to: Sr. A/R Analyst
Employment Status: Full-time

The Accounts Receivable Analyst is responsible for tracking and resolving outstanding payment issues. The candidate must have a proven knowledge of general accounting principles. The work routine is complex; tasks are highly interrelated and generally tied to the billing and subsequent collection of aged receivables. The ideal applicant should display a positive and proactive attitude, detail oriented and have strong problem-solving capabilities.

Responsibilities and Duties
  • Interact and partner with multiple internal departments to ensure timely and accurate billing
  • Manage a portfolio of approximately 800 accounts by contacting customers to facilitate timely payment of invoices
  • Role is heavily dependent on phone and email communication; with targets set at about 250 outbound calls per week
  • Risk assessment for credit activation, limit increases, hold placement and bad debt exposure
  • Participate in testing, developing, and implementing new processes to streamline productivity and workflow
  • Build and maintain client relationships by addressing and responding to customer billing inquiries in an accurate and timely fashion
  • Investigate and resolve disputes surrounding quantity, price, discount, freight and tax discrepancies
  • Serve as the main point of contact for the accounts receivable shared inbox and answer customer inquiries for invoices, credits and requested forms or documents.
  • Notate and summarize collection efforts to report payment trends to management and sales department
  • Obtain and Apply payments
  • Perform other related duties as required and assigned
  • Bachelor’s Degree or 3 years of relevant experience
  • Strong Accounting/ Bookkeeping background
  • Demonstrate proficiency in Microsoft Excel
  • Strong problem solving and critical thinking skills
  • Excellent written and verbal communication skills
  • Accurate, with strong attention to detail
  • Ability to work effectively both independently and as a member of a team
  • Excellent time management and organizational skills with the ability to prioritize objectives
  • Goal-oriented - holds themself accountable to achieving shared and personal goals
  • Establish and maintain effective working relationships with fellow employees, customers and external vendors
  • Physical abilities. Ability to sit for long periods of time. Ability to communicate clearly both verbally and in writing.
  • Travel requirements. None

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company

IPG is the original independent distributor of books, ebooks, and audiobooks from publishers around the world, and a top 10 supplier of book content to, Barnes & Noble, independent bookstores, libraries, and specialty markets, in addition to thousands of retailers globally.

Established in 1971, Independent Publishers Group (IPG) was the first organization specifically created for the purpose of marketing titles from independent presses to the book trade. IPG was acquired by Chicago Review Press in 1987. In the fall of 2006, Chicago Review Press, Inc., the parent company of IPG, bought Trafalgar Square Publishing, Inc., the leading North American distributor of UK publishers. Trafalgar Square Publishing was founded in 1973 and as a division of IPG, now distributes products from clients such as Penguin Random House UK, Australia, New Zealand, and China; Allen & Unwin; The History Press UK; Amberley Publishing; HarperCollins UK; Pan Macmillan; and John Blake.

With consistent growth each year, IPG’s success has come from supporting and encouraging the growth of its client publishers in the United States and worldwide. IPG has a wide reach in the market with its distribution of publishers with academic, Spanish-language, children’s, and general nonfiction and fiction titles.