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A Manager’s Guide to Developing Competencies in HR Staff
A Manager’s Guide to Developing Competencies in HR Staff

A Manager’s Guide to Developing Competencies in HR Staff

Tips and Tools for Improving Proficiency in Your Reports


160 Pages, 6 x 9

Formats: Trade Paper, PDF, Mobipocket, EPUB

Trade Paper, $24.99 (US $24.99) (CA $33.99)

Publication Date: January 2018

ISBN 9781586444365

Rights: WOR

Society For Human Resource Mgt (Jan 2018)
Society For Human Resource Management


eBook Editions Available

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Price: $24.99


Workplace leaders are challenged with not just having people who can do the job today, but who are prepared to step up when things change tomorrow. For HR talent strategy, workforce planning, organizational design, and employee development to be successful, HR executives and managers need to understand and use SHRM competencies effectively. The Guide provides an easy-to-use roadmap for HR managers and small business executives to develop employee proficiency in the core HR competencies. Loaded with tips, techniques, assessments tools, and real-life stories of management successes, it takes the mystery out of HR staff development by showing the value of the SHRM competencies in business and then clearly establishing the links between various competencies and HR functions. It also offers activities HR managers can use to develop their own competencies and features Proficiency Indicators for different levels of HR staff and charts and forms to help make the process of developing HR staff a little easier.


"Competencies exist at every level in the Human Resources professional's career and Hartman provides indispensable guidelines and tools to help HR managers develop staff accordingly – or use themselves to assess and enhance their own skills and competencies. An excellent book and well worth the read." -- David S. Twitchell, SHRM-SCP, CCP, CBP, PHR, Vice President, Human Resources, Catholic Charities New Hampshire "A must-read for HR leaders dedicated to developing their staff and elevating the performance of their HR organizations. Hartman distills the broad concepts of SHRM's Competency Model into practical how-to's. Anyone who is immersed in improving their KSAO's can find ideas in the pages of this book. If you are a SHRM Learning System instructor, this is the perfect addition to your teaching resources. Full of development plan examples and tools that demonstrate how concepts in the SHRM Competency Model can directly apply to real life situations. Hartman's third book is a winner!" --Sally K. Wade, SHRM-SCP, SPHR, President, AKCW Associates LLP and former VP-Human Resources, Mitsubishi Electric Power Products, Inc. "Developing competencies is critical to success for Human Resources Professionals and Hartman's book does just that by providing all the guidance and tools to meet the challenges of what's truly important in the world of HR. Highly recommended! -- Tiffany L. Bloyer, MS, MBA, PHR, SHRM-CP, Director of Human Resources, Franklin County Government

Author Biography

Phyllis G. Hartman, SPHR, is the founder of PGHR Consulting, Inc., and has spent close to 30 years as an HR professional. A frequent speaker on HR, business, and career development topics, Hartman is a member of SHRM's Ethics and Corporate Social Responsibility and Sustainability Special Expertise Panel. She is also an active member of the SHRM Advocacy Team (A-Team), providing advocacy for HR legislation. She has done volunteer work for the SHRM Foundation and has participated on various task groups for SHRM. This is Hartman's third book. She co-authored Never Get Lost Again: Navigating Your HR Career with Nancy Glube in 2009 and wrote Looking to Hire an HR Leaders? in 2014. She has written articles, white papers, and book chapters on HR topics, and she teaches human resources and business courses at several Pittsburgh colleges and universities. She was the recipient of a Distinguished Alumni Award in 2013 from La Roche College, where she was a visiting professor and temporary HR department chair in 2015-16. She has delivered programs at the SHRM Annual Conference, as well as at the Pennsylvania, Utah, Vermont, and Virginia SHRM State Councils, SHRM Student Conferences, and local SHRM and business organizations. She has held leadership positions in the Pennsylvania SHRM State Council and the Pittsburgh HR Association. Hartman is a member of the Executive Service Corps of the Bayer Center for Nonprofit Management and does volunteer teaching and consulting for not-for-profits in the Pittsburgh area. She is also a volunteer for the Ward Home, an organization that provides support for foster children. In her business, she has provided a variety of HR consulting services to small- and mid-sized organizations. Prior to founding PGHR, she worked as a practitioner in HR management in for-profit manufacturing and nonprofit service sectors. Hartman holds a master's in human resource management from La Roche College and a bachelor's in education from Edinboro University of Pennsylvania. She holds the SHRM-SCP credential. Hartman lives outside of Pittsburgh with her husband, Chuck. She enjoys spending time with her son, Matt, daughter-in-law, Emma, and granddaughter, Penelope. She is an active hiker, an amateur yogini, a birdwatcher, a puzzle-solver, and a reader.