10 Powerful Ideas for Improving Patient Care, Book 4

Overview

This is the fourth book in a series designed to share innovations in patient care. It includes improvement approaches selected by two senior leaders at the Institute for Healthcare Improvement. These proven strategies are reliable, innovative, and ready for implementation.

Ideas explored in this book include:

Harnessing and leveraging the power of middle managers

Assigning personal guides to help patients and their families navigate the treatment process

Using simulations to provide technical skills training to staff and promote behavioral and cultural change

Engaging board leaders in patient safety and quality initiatives

Author Biography

Maureen A. Bisognano is the executive vice president and chief operating officer of the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts. Prior to joining IHI, Ms. Bisognano was senior vice president of The Juran Institute, where she consulted with senior management on the implementation of total quality management in healthcare settings.