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10 Powerful Ideas for Improving Patient Care, Book 4

Executive Essentials


72 Pages, 8.5 x 11

Formats: Trade Paper

Trade Paper, $50.00 (CA $68.00) (US $50.00)

Publication Date: November 2007

ISBN 9781567932874

Rights: WOR

Health Administration Press (Nov 2007)

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This is the fourth book in a series designed to share innovations in patient care. It includes improvement approaches selected by two senior leaders at the Institute for Healthcare Improvement. These proven strategies are reliable, innovative, and ready for implementation. Ideas explored in this book include: Harnessing and leveraging the power of middle managers Assigning personal guides to help patients and their families navigate the treatment process Using simulations to provide technical skills training to staff and promote behavioral and cultural change Engaging board leaders in patient safety and quality initiatives

Author Biography

Maureen A. Bisognano is the executive vice president and chief operating officer of the Institute for Healthcare Improvement (IHI) in Cambridge, Massachusetts. Prior to joining IHI, Ms. Bisognano was senior vice president of The Juran Institute, where she consulted with senior management on the implementation of total quality management in healthcare settings.