Shipping & Returns

Shipping Information

Orders will be shipped via UPS and should arrive within 7-10 days.  Please call (800) 888-4741 or e-mail to track your order, and for express and international shipping rates.


Permission to return is not required by IPG.  Returns must be shipped prepaid to:

IPG Returns Dept.
600 N. Pulaski Rd.
Chicago, IL 60624

Canadian returns must be shipped prepaid to:

Fraser Direct
124 Guelph Street W
Acton, ON L7J 2M2

Please note that returns sent to IPG’s Franklin Street address will be refused. IPG titles are eligible for return for six months from the date a title is declared out of print or for six months from the date IPG ceases distribution for a publisher. 

List of IPG books that can no longer be returned

List of former IPG publishers whose returns we no longer accept

Eligible returns will be credited as invoiced if return is accompanied by invoice number and discount information. If discount information is not provided the maximum discount will be assumed. IPG will attempt to return ineligible titles at customer expense but can not be held responsible for loss or damages. Finally, credit can be used toward purchases—no cash refunds will be issued. Please contact IPG customer service with any additional questions or concerns regarding returns.

Customer Service

For all other inquiries or to get in touch with Customer Services: 
    Phone:   1(800) 888-IPG1 [4741]