Boiling down the complexities of communication and motivation into easy steps and wordsSo often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.
Reviews“[Durand's] practical and compelling advice, presented with familiar wit and perception, will quickly and easily improve your skill to deliver just the right message.” —John R. Narcissi, president, Joliet Diocese Board of Education
“A powerful book destined to transform individuals and entire organizations.” —Bruce Goodman, president and CEO, Vector
Author BiographyDave Durand is a weekly contributor to Relevant Radio Network, the founder of ProBalance Inc., and the author of the national best seller Perpetual Motivation and Win the World Without Losing Your Soul. He was named as a top-100 mind in the nation on the personal side of leadership by Leadership Excellence Magazine. He lives in Pewaukee, Wisconsin.