History >
First a thriving small press, then 40 years of steady growth as a book distributor.
What Makes IPG Different? >
IPG offers more distribution programs, marketing channels, and support services than any other distributor.
General Marketing Approach >
For publishers: high selectivity and close consultation. For customers: intense human contact and state-of-the-art data feeds.
Sales Channels >
IPG has more sales channels than any other distributor.- National Retail Accounts
- National Wholesalers
- Mass Market Retailers
- Independent Booksellers and Regional Wholesalers
- Special Sales and The Gift Market
- Schools, School Libraries, and School Supply Stores
- Book Clubs and Foreign Rights
- The Professional and Academic Market
- The Spanish Language Market
- Canada
- International Sales
- Libraries
- Direct-to-Consumer Sales
Digital Services >
Since 2001 IPG has provided e-book conversion, consolidation, storage, and distribution, and very favorable rates for POD printing.
Specific Services for Publishers >
Pre-pub consultation, sales meetings and shows, access to Bookscan, Publicity and PR, advertising opportunities, and much more.
Operations >
State-of-the-art software and Distribution Center facilities; 24-hour turn time on orders.
Financial Condition & Payment Policies >
IPG's client publishers have been, without exception, paid in full and on time. IPG has no long-term debt at all.
Distribution Agreement >
IPG takes a fee based on net billing but no fees (unlike most distributors) for the storage of active titles, in-out charges, sample copies, etc.
FAQs >
Any questions? Check out answers to frequently asked questions from customers, clients, and current publishers.
Order Processing
IPG operates its own order processing and shipping facilities. By keeping these essential functions in-house, IPG is able to offer highly responsive customer service. Orders are, with rare exceptions, filled within 24 hours. Rush orders received in the morning are routinely shipped that same day, and afternoon orders are shipped the next working day.
Incoming purchase orders from the major customers are processed through EDI (Electronic Data Interchange), which drives customized fulfillment software. Each EDI purchase order generates a POA (Purchase Order Acknowledgement) for the customer that specifies which titles on the order can be shipped and the status of titles that cannot yet be shipped.
Amber McKown-Finken
Operations Manager
Amber has been with IPG since 2002 in both customer service and operations. As operations manager Amber is responsible for all aspects of order processing, database maintenance, and data interface maintenance related to the timely and accurate processing of all customer orders, publisher shipments, and IPG trade show shipments.
