A distribution company has many moving parts, all of which must work in synchrony: marketing plans, publicity, sales, shipping, collecting, publisher payments—all are interrelated and must flow smoothly.
IPG achieves this synchrony in two ways. First, the activities of every department are captured in databases accessible to members of every other department. Information is thus plentiful and easy to access. Second, there are regularly scheduled meetings of employees at all levels of the company to pass along information between departments. This dedication to transparency helps IPG avoid the interdepartmental squabbles that too often hobble productivity.
Mark is responsible for developing and maintaining publisher relationships by moving from standard warehousing and fulfillment to strategic partnerships. Contact him with questions regarding IPG operations, customer service, and supply chain issues including print-on-demand, publisher reporting, and the disposition of overstock and damaged returns.
Amber has been with IPG since 2002 in both customer service and operations. As Director of Operations Amber is responsible for all aspects of customer service, order processing, database maintenance, and data interface maintenance related to the timely and accurate processing of all customer orders, publisher shipments, and IPG trade show shipments.
First a thriving small press, then 40 years of steady growth as a book distributor.
|What Makes IPG Different? ›|
IPG offers more distribution programs, marketing channels, and support services than any other distributor.
|Marketing Services ›|
IPG’s dedicated marketing team offers many services aimed at advancing the visibility of their publisher clients’ brands and titles.
|Sales Channels ›|
IPG has more sales channels than any other distributor.
|Digital Services ›|
Since 2001 IPG has provided e-book conversion, consolidation, storage, and distribution, and very favorable rates for POD printing.
|Specific Services for Publishers ›|
Pre-pub consultation, sales meetings and shows, access to Bookscan, Publicity and PR, advertising opportunities, and much more.
State-of-the-art software and Distribution Center facilities; 24-hour turn time on orders.
|Financial Condition & Payment Policies ›|
IPG's client publishers have been, without exception, paid in full and on time. IPG has no long-term debt at all.
|Distribution Agreement ›|
IPG takes a fee based on net billing but no fees (unlike most distributors) for the storage of active titles, in-out charges, sample copies, etc.
Any questions? Check out answers to frequently asked questions from customers, clients, and current publishers.