OverviewDesigned to help HR and line managers deal with challenging employees in the workplace, this study enlists a novel approach by tying together several real-lifeâ€”and often entertainingâ€”examples of employee behavior within a broad range of circumstances. Following the stories in each chapter, an analysis of how the HR professionals handled the situations highlights the benefits and detriments of their choices, showcasing both successes and failuresâ€”and what can be learned from them. Providing valuable examples and thought-process guidance, this record is ideal for understanding the ethical and legally defensible practices of human resource management.
Author BiographyDr. Dale J. Dwyer, PHR, is professor of management at the University of Toledo and president of North Coast HR, LLC. He lives in Hilliard, Ohio.Dr. Sheri Caldwell, SPHR, is an assistant professor at the University of Findlay and former vice president of human resources at Hickory Farms. She is the coauthor of Using Your Emotional Intelligence to Develop Others. She lives in Oregon, Ohio.