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Excellence Every Day
Excellence Every Day

Excellence Every Day

Make the Daily Choice—Inspire Your Employees and Amaze Your Customers

BUSINESS & ECONOMICS

192 Pages, 6 x 9

Formats: Cloth, EPUB, Mobipocket, PDF

Cloth, $24.95 (US $24.95) (CA $27.95)

Publication Date: April 2008

ISBN 9780910965798

Rights: US, CA & UK

Information Today, Inc. (Apr 2008)
CyberAge Books

eBook

eBook Editions Available

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Price: $24.95
 
 

Overview

New techniques and stories to empower staff, delight customers, and create a culture of excellence in any business

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.

Reviews

"Lior Arussy is a passionate professional who helps companies deliver on their brand promise in everyday customer contacts that can make or break a relationship. His books provide invaluable insights into how to overcome the 'short term fix' to compete effectively in the marketplace." —Alan Siegel, Chairman & CEO, Siegel+Gale

"You can't force people to achieve Excellence. You can only invite them. Arussy offers compelling insights into the art and science of how to make this happen in your workplace. It's an engaging, inviting and refreshing read." —Kenny Moore, author, The CEO and the Monk

"In this insightful book, Lior Arussy applies his vast experience to help any enterprise or manager successfully achieve this worthwhile objective, employee by employee." —Michael W. Lowenstein, PhD, vice president, Harris Interactive Loyalty, and author, One Customer, Divisible

"This book is a must-read for companies that want to get the jump on their competition by delivering excellence instead of mediocrity." —Sheri Greenhaus, managing partner, Cyber M@rketing Services/CRMXchange.com

Author Biography

Lior Arussy is a business consultant and the founder and president of Strativity Group, Inc., which advises such high-profile clients as FedEx, Honeywell, Lockheed Martin, Nokia, and Siemens. He is the author of The Experience!, Innovating IT, and Passionate & Profitable. He lives in Fair Lawn, New Jersey.