Independent Publishers Group

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Independent Publishers Group
814 North Franklin St.
Chicago, IL 60610

Phone: 312.337.0747

FAX: 312.337.5985

Orders
Only: 800.888.4741

Customer Service:
frontdesk@ipgbook.com

Orders:
orders@ipgbook.com

eBook FAQs

General eBook Info
Adobe Reader 6.0
Activation
Adobe DRM
Mac OS Support
Further Questions/Contacts

GENERAL

Q: What is an eBook?
A: An eBook is an electronic edition of a physical book. Adobe’s eBook technology is based on Adobe PDF which can be read on Windows and Macintosh computers, and PalmOS PDAs.

Q: How is an eBook different from a PDF file?
A: A PDF eBook is simply a PDF file that is copyright protected using Adobe DRM (see DRM). eBooks may also have certain permissions set that control if the eBook can be printed or when it expires in the case of a loan.

Q: What do I need in order to read eBooks on my computer?
A: In order to read PDF eBooks all you need is the free Adobe Reader 6.0 software (Windows, Mac or Palm OS) and an internet connection.

How do I purchase an eBook?

Download and install Adobe Reader 6.0. If you do not have Adobe Reader 6.0 successfully installed and activated on your system, you will not be able to access or read the eBook you purchased, so please be sure to complete these steps before entering your billing information. Download Adobe Reader 6.0 here.
Activate your Reader. You must activate your Reader before you can begin to use it to read eBooks. There are a few simple steps, and they need be completed one time only.
1. In Adobe Reader 6.0, go to Tools > eBook Web Services > Adobe DRM Activator. You will be prompted to sign in to activate your Reader.
2. Sign in using a Microsoft .NET passport or an Adobe ID account.
3. After signing in, you will be prompted to create an activation profile. Creating an activation profile allows you to activate your Reader on one computer and one Palm handheld device.
4. After you have created your profile, you are ready to activate your Reader. Click "Activate" or "Activate Palm OS device" if you are using a Palm handheld. Upon successful completion of these steps, you should see a pop-up box in your Adobe Reader that says "Your Adobe software has been activated."
You may then proceed to enter your billing information and download your eBook.

Q: Do I need to be online to read eBooks?
A: No, you do not need to be online to read eBooks. After the eBook is downloaded you can disconnect from the network and read it off-line.

Q: Can I read eBooks on PDAs?
A: Yes, you can read PDF eBooks on a Palm OS device using Adobe Reader for Palm OS v3 or higher. You must first download the eBook to a PC or MacOS X computer using Adobe Reader 6.0 and then transfer to the PDA.

Q: How long does it take to download an eBook?
A: Downloading time for an eBook depends on the file size and your connection speed to the Internet. For example a 300-page eBook without many graphics can be downloaded in approximately four to five minutes on a 56K connection.

Q: What happens to the eBook when I'm done reading it.
A: Your eBook remains on your computer when you are done reading it. You may keep the file or delete it. If it is a library eBook it may have an expiration period after which you will no longer be able to read the eBook until is checked out again.

Q: Can I print my eBooks?
A: Yes, one of the main advantages of PDF eBooks is that they can be printed if the publisher has enabled printing.

Q: Can I copy eBooks?
A: You can copy eBooks onto a PalmOS device that has been activated using the Adobe DRM Activator (See below).

ADOBE READER 6.0

Q: What happened to the Adobe eBook Reader 2.2?
A: Adobe Reader 6.0 has replaced the Adobe eBook Reader 2.2. If you are using Adobe eBook Reader 2.2, we recommend that you upgrade to the free Adobe Reader 6.0, which is a higher-quality product and includes the ability to send eBooks to PalmOS devices.

Q: Why should I upgrade to Adobe Reader 6.0?
A: Adobe Reader 6.0 is free and provides numerous benefits:

A single application for viewing PDF eBooks, PDF documents, eCards, and Photoshop® Album slide shows
Significant improvement in stability and reliability over the current Acrobat Reader 6.0
Enhanced reading features including search, annotations and full-screen mode
Reliable printing of PDF eBooks (when enabled by publisher)
Support for Windows, MacOS X, and Palm OS (note that the Adobe Reader is not compatible with MacOS 9)

Q: Can I continue to use the Adobe eBook Reader?
A: Yes, but we highly recommend that you use Adobe Reader 6.0 to get the best eBook experience.

Q: How do I move eBooks from the Adobe eBook Reader to Adobe Reader 6.0?
A: A free eBook migration utility is available for Windows and Macintosh that makes your current eBooks viewable in Adobe Reader 6.0. To download this utility go to the Adobe DRM Activator (In Adobe Reader go to the Tools menu and select “eBook Web Services ” then select the “Adobe DRM Activator”. Sign into your account and then download the eBook Migration Utility.) Note: The migration utility irreversibly converts your ebooks from Adobe eBook Reader 2.2 format to the format used by Adobe Reader 6. You should back up your Reader 6.0 data directory before using it.

Q: How do I read eBooks in Adobe Reader 6.0?
A: eBooks are viewable just like other PDF files, however, there are some initial steps required to activate your software. When you first try to open a PDF eBook, you will be prompted to activate Adobe Reader 6.0. Once you have completed the activation process, you will be able to view your eBook with the Adobe Reader.

Q: Is there an eBook view in Adobe Reader 6.0?
A: Using Adobe Reader 6.0, you will have full viewing capability for your eBook just like any other PDF file. There is no unique eBook view in Adobe Reader6.0. Try using the Full Screen view (Ctrl-L) which shows only your eBook with a black background. Also try the F8 and F9 keys, which suppress the Adobe Reader's menu bar and toolbar (at the top of the screen) but still leave useful navigation and view controls at the bottom and the Bookmarks tab on the left.

Q: Where are eBooks stored on my computer?
A: To access your eBooks in Adobe Reader 6.0, open “My Bookshelf” from the File menu. Click on the eBooks icon and select My Bookshelf. The actual PDF files are stored in the following locations:

Windows: My eBooks folder in the My Documents directory
MacOS: eBooks folder within the Documents folder

Q: Can I give or lend my eBooks to someone else?
A: No, you can not give or lend IPG eBooks to another person.

Q: Can I add other PDF files to the Bookshelf?
A: Yes. Open the Bookshelf and click on the ‘Add File’ button. You can then select any PDF file and add it to the Bookshelf.

Q: How do I backup my eBooks?
A: You can back up your eBooks using the Backup button in “My Bookshelf.” This will copy your eBooks to another location such as a hard drive, file server or CD. You will not be able to view the eBooks from another PC or Macintosh unless it has also been activated under your account in the Adobe DRM Activator.

Q: Can I view my eBooks on multiple machines?
A: You can view an eBook on one PC or Macintosh and on one PalmOS device. Adobe is currently investigating the possibility of expanding the number of devices that a user can use to view eBooks.

Q: When I open a PDF file, why am I asked to go to a web site?
A: You are asked to go to a web site to begin the Activation process (see Activation below).

ACTIVATION

Q: What is Activation and why is it required?
A: Activation is a process that enables your device, whether it’s a computer or a PDA, to view digitally-protected content like eBooks. Technically, it downloads keys that are needed to open eBooks that you buy. A similar system was employed by the Adobe Acrobat Reader 6.0 and by most other digital media products. The activation system for Adobe Reader 6.0 will provide greater flexibility.

Q: Why do I need a Microsoft Passport account?
A: Microsoft Passport is a free account that Adobe PDF eBook users can sign up for through Microsoft. It is one way to identify users as unique individuals online. It enables users to view digitally protected content, like eBooks, on more than one device (for example, one PC or Mac and one PDA).

Q: What is an Adobe ID?
A: An Adobe ID is used by Adobe System’s product store. It is another free method of identifying you as a unique individual online.

Q: How many devices can I activate?
A: For Adobe PDF eBooks, you can activate one PC or Mac and one PDA for each user.

Q: What kind of devices can I activate?
A: You can activate Windows and Macintosh computers as well as PalmOS devices.

Q: How do I de-activate a device?
A: You cannot de-activate a device.

Q: Can I read eBooks without activating?
A: No. With Adobe Reader 6.0, you cannot read Adobe PDF eBooks without activating your device. The activation process is a one-time process that only takes a few moments.

ADOBE DRM

Q: What is DRM?
A: DRM stands for Digital Rights Management. DRM is technology allows publishers to protect copyrighted material such as eBooks by defining the abilities or “rights”. These rights determine what users can to do with the eBooks (like opening, copying, printing). This technology is intended to protect the works of authors by controlling the distribution of their content to authorized users. By using DRM publishers and authors are able to offer books electronically where they may not have done so without it.

Q: What is Adobe DRM?
A: Adobe DRM is Adobe’s Digital Rights Management system, which is based on PDF and provides a flexible system for both publishers as well as users.

Q: What is the Adobe DRM Activator?
A: The Adobe DRM Activator is a web site that allows you to activate your computer or PalmOS device for viewing eBooks and protected documents. To access this site from Adobe Reader, go to the Tools menu, select “eBook Web Services ”, then select the “Adobe DRM Activator”.

Q: How is Adobe DRM different from Acrobat Security?
A: Adobe DRM differs from Acrobat Security in that it requires the Adobe Content Server to protect the PDF files. Acrobat Security is applied using Adobe Acrobat and does not require a server. Adobe DRM is particularly useful when one source is providing content to multiple users or if an expiration date is required. Acrobat Security is stronger and is appropriate for secret or sensitive information.

MAC OS SUPPORT

Q: Can I read eBooks on MacOS 9?
A: No. The new Adobe Reader 6.0 does not support MacOS 9. However, if you have the Adobe Acrobat Reader 6.0 for MacOS, you can still view your old Adobe eBooks on MacOS 9.

Q: Can I read eBooks on MacOS X?
A: Yes, you can read eBooks on the new Adobe Reader 6.0 for MacOS X (requires MacOS 10.2.4 or later) PDA support

Q: How do I view eBooks on my Palm?
A: To view an Adobe PDF eBook on a Palm follow these steps:

Ensure that you have the Palm Desktop software installed.
Install Adobe Reader for Palm v3.0 or later.
From Adobe Reader 6 on your activated PC or Mac click the “Send to Mobile Device” button on “My Bookshelf”. This will prepare the eBook for your PalmOS device.
HotSync your PalmOS device.
Open Adobe Reader on your Palm and select the eBook

Q: Does it take long to send eBooks to my Palm?
A: Some eBook files may be large and can take time to prepare and transfer into your Palm device. Most books take less than one minute.

Q: Why are some eBooks larger on my Palm than on my computer?
A: When eBooks are prepared for transfer to the Palm they are “tagged” so that they reflow on the smaller screen. This process may increase file size in certain situations.

Q: Can I beam eBooks to other Palms?
A: No. You cannot beam Adobe PDF eBooks from one Palm to another since the activation setting for an eBook is for one PC or Mac and one Palm device.

Q: Can I view eBooks on PocketPC?
A: eBooks are not currently supported on the Adobe Reader for PocketPC since it does not include the Adobe DRM system. We will evaluate Pocket PC support for a future release if there is enough demand from consumers.

FURTHER QUESTIONS/CONTACTS

Who do I contact if I have further questions?
If you have questions or problems purchasing and/or downloading an eBook, please contact the website you purchased it from. IPG cannot troubleshoot for you. If you have any general questions about IPG eBooks and publishers, please email our online content manager.

PLEASE NOTE: We cannot provide technical support for Adobe Reader 6.0. If you are having trouble with your Adobe Reader software, please access the free, 24-hour support resources found on their web site:

The Support Knowledgebase
http://www.adobe.com/support/products/acrobat.html

User to User Forums
http://www.adobe.com/support/forums/main.html

eBook Faq