Customer Service

Five customer service representatives are available to take orders, answer questions, and solve logistical problems. Every call to IPG is answered by a polite and knowledgeable person—not a recorded message offering a tedious list of options. Most questions and problems are resolved in a matter of moments without having to put a customer on hold or calling them back at a later time.

IPG's aim is not to equal the level of service that is typical of the publishing industry, which is poor and a constant source of irritation to book customers, but instead to make customer service a positive reason for dealing with IPG.

David Gebhart

Customer Service Manager

David came to IPG in 1999 following an eight-year career with Borders, first in Ann Arbor and then more recently in Chicago. There he developed the special services department, which integrated the formerly separate corporate sales and special orders departments.


Customer Service
Order Processing
Operations