IPG customer service representatives are available to take orders, answer questions, and solve logistical problems. Every call to IPG is answered by a polite and knowledgeable person—not a recorded message offering a tedious list of options. Most questions and problems are resolved in a matter of moments without having to put a customer on hold or calling them back at a later time.
IPG's aim is not to equal the level of service that is typical of the publishing industry, which is poor and a constant source of irritation to book customers, but instead to make customer service a positive reason for dealing with IPG.
Distribution Programs › IPG operates six different distribution programs to meet the particular needs of publishers and market segments. |
Sales Channels › IPG has more sales channels than any other distributor. |
Marketing Services › IPG's dedicated marketing team offers many services aimed at advancing the visibility of their publisher clients' brands and titles. |
Digital Services › Since 2001 IPG has provided e-book conversion, consolidation, storage, and distribution, and very favorable rates for POD printing. |
Specific Services for Publishers › Pre-pub consultation, sales meetings and shows, access to Bookscan, Publicity and PR, advertising opportunities, and much more. |
Operations › State-of-the-art software and Distribution Center facilities; 24-hour turn time on orders. |