Five customer service representatives are available to take orders, answer questions, and solve logistical problems. Every call to IPG is answered by a polite and knowledgeable person—not a recorded message offering a tedious list of options. Most questions and problems are resolved in a matter of moments without having to put a customer on hold or calling them back at a later time.
IPG's aim is not to equal the level of service that is typical of the publishing industry, which is poor and a constant source of irritation to book customers, but instead to make customer service a positive reason for dealing with IPG.
David came to IPG in 1999 following an eight-year career with Borders, first in Ann Arbor and then more recently in Chicago. There he developed the special services department, which integrated the formerly separate corporate sales and special orders departments.
First a thriving small press, then 40 years of steady growth as a book distributor.
|What Makes IPG Different? ›|
IPG offers more distribution programs, marketing channels, and support services than any other distributor.
|Marketing Services ›|
IPG’s dedicated marketing team offers many services aimed at advancing the visibility of their publisher clients’ brands and titles.
|Sales Channels ›|
IPG has more sales channels than any other distributor.
|Digital Services ›|
Since 2001 IPG has provided e-book conversion, consolidation, storage, and distribution, and very favorable rates for POD printing.
|Specific Services for Publishers ›|
Pre-pub consultation, sales meetings and shows, access to Bookscan, Publicity and PR, advertising opportunities, and much more.
State-of-the-art software and Distribution Center facilities; 24-hour turn time on orders.
|Financial Condition & Payment Policies ›|
IPG's client publishers have been, without exception, paid in full and on time. IPG has no long-term debt at all.
|Distribution Agreement ›|
IPG takes a fee based on net billing but no fees (unlike most distributors) for the storage of active titles, in-out charges, sample copies, etc.
Any questions? Check out answers to frequently asked questions from customers, clients, and current publishers.